processes

Business and operational processes

Why you should treat job applicants as clients

By Barbara du Preez-Ulmi. This article is all about why you should start treating job applicants as clients, how to do so practically and how you’ll benefit from making this change of mind. If you’re already using workflows and website/ app visitor tracking scores that help you categorise potential clients, which you’re then feeding back…Read more Why you should treat job applicants as clients

Reduce conflict through processes: start, end, repeat, improve, share

By Barbara du Preez-Ulmi. She has been sitting in the shade of the papaya tree for almost an hour when I walked up to her. I sat down, and in typical New Guinean fashion, we didn't start speaking immediately, but first felt each other's presence. We greeted each other, and I asked what she was…Read more Reduce conflict through processes: start, end, repeat, improve, share

Prevent (and resolve) conflict with rocks

Create clear goals and KPIs that are visible to everyone in order to decrease potential conflict, and increase growth and collaboration by creating a purpose.